George Nilca
Online Gaming Professional | Web Developer
Bucharest, Romania | Gaming & Casinos, Web Developer
Current: QCCS, Smartified.tech
Previous: Netvibes, Gaming Media Group, Lenco UK
Experienta
Head of Ops - Quality Customer Care Solutions
December 2015 - Present (1 year and 2 months) | Bucharest, Romania
• To oversee the day to day running of the operations.
• Recruit, train and integrate new employees based on the company needs.
• Directly responsible for the P&L of the company.
• RDaily, weekly and monthly reporting to executive level.
• Recruit, train and integrate new employees based on the company needs.
• Directly responsible for the P&L of the company.
• RDaily, weekly and monthly reporting to executive level.
Web Developer - Smartified.tech
February 2014 - Present (3 years) | Bucharest, Romania
• Develop web applications based on customer description.
• Master and implement newest technologies in the industry.
• Implement design requests into existing web sites.
• Integrate new functionality according to customer requests.
• Integrate payment methods.
• Master and implement newest technologies in the industry.
• Implement design requests into existing web sites.
• Integrate new functionality according to customer requests.
• Integrate payment methods.
Web Developer - netvibes.ro
May 2015 - November 2015 | Bucharest, Romania
• Develop web applications based on customer description.
• Master and implement newest technologies in the industry.
• Implement design requests into existing web sites.
• Integrate new functionality according to customer requests.
• Integrate payment methods.
• Master and implement newest technologies in the industry.
• Implement design requests into existing web sites.
• Integrate new functionality according to customer requests.
• Integrate payment methods.
Head of Casino and Operations - Gaming Media Group
February 2014 - Present (3 years) | Bucharest, Romania
• To oversee the day to day running of the Heaven Casino products - flash, download, mobile & live dealer.
• To own and implement the monthly casino communications plan and lead the strategy on promotions, bonuses, CRM, VIP offers, website content & reporting, making sure to stick to the agreed budgets at all times.
• Manage and build on CRM/promotions strategy to ensure conversion, retention and overall maximum value driving of acquired players.
• Increase profiling of casino and games customers paying special attention to high value customer segments in order to retain them and drive value.
• To own and implement the monthly casino communications plan and lead the strategy on promotions, bonuses, CRM, VIP offers, website content & reporting, making sure to stick to the agreed budgets at all times.
• Manage and build on CRM/promotions strategy to ensure conversion, retention and overall maximum value driving of acquired players.
• Increase profiling of casino and games customers paying special attention to high value customer segments in order to retain them and drive value.
Certificari
98-361 Software Development Fundamentals
Certification authority - Microsoft
License Number - E325-8211
Skills
Online Gambling
CRM
Online Gaming
Project Management
Online Advertising
Customer Retention
Management
Customer Service Management
Poker
Programming
E-commerce
Online Casino
PHP
Javascript/jQuery
Affiliate Marketing
Educatie
Academy of Economic Studies
Masters Degree - Business Administration
Dates attended - 2016 to Present
Titu Maiorescu University
Information Technology - Computer Programming/Programmer
Dates attended - 2012 to 2015